I ordered Urban Rebounder through Amazon.com, a company I love.However, when I put it together, the bars did not fit.
One is supposed to fit into the other and click, however the bars were the exact same circumference and one could not insert into the other. I e-mailed the Urban Rebounder company and did as they requested: got proof of purchase from Amazon and sent pictures of the problem. I resent the info 3 times with no results. I talked to a service rep twice in which they told me they couldn't download the pics!
My son, systems administrator for a computer company, had me send it to him and it downloaded perfectly as it did for other family members. Urban Rebounder doesn't take care of their customers which is what happens a company is making so much money that they don't HAVE to care.
Who cares about a few unsatisfied customers when you're making millions off of many?Just hope that YOUR rebounder comes w/o any problems because their customer service is a joke.